Terms of service
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Overview Welcome to Whalegifts. These Terms explain how you may use https://whalegifts.co (the “Website”), what you can expect from Whalegifts, and what Whalegifts expects from you.
Whalegifts sells handcrafted wooden furniture and home décor items (for example: benches, shelves, tree bookshelves, console tables, beds, side tables, coat racks, and lighting).
By using the Website or buying any product, you agree to these Terms and to Whalegifts’s Privacy Policy, Shipping Policy, Cancellation Policy, and Return & Refund Policy (each included by reference, and all amounts shown/refunded in USD).
If you do not agree, please stop using the Website and do not place an order.
Using the Website Use the Website in a lawful and respectful way.
Do not try to:
Disrupt or damage the Website
Hack, scrape, or reverse-engineer the Website
Upload malware or harmful code
Collect other people’s data without permission
Access parts of the Website you are not allowed to use
You must be 18 years or older (or the age of majority in your country) to place an order.
If you create an account:
Keep your login details safe and private
Tell Whalegifts quickly if you think someone else is using your account without permission
The Website may include links to third-party sites. Those sites have their own terms and privacy policies. Whalegifts is not responsible for their content, actions, or policies.
If you need help with accessibility when using the Website, please contact support@whalegifts.co.
Products, Pricing & Accuracy (Furniture & Home Décor) Whalegifts sells handcrafted wooden furniture and décor. Product photos, sizes, materials, finishes, and prices are shown with care, but some differences can happen:
Natural variation: Solid wood and reclaimed wood have unique grain, knots, color tones, and natural movement. Handcrafted items may have small size differences. These are normal and part of the character of the product.
Display differences: Your screen or device can show colors differently from real life.
Styled room photos: Room photos may show extra items for styling (rugs, art, plants). Only the products listed in the product description are included in your purchase.
Care matters: To keep your item looking good and safe, follow any care and assembly instructions. Protect wood from direct sunlight, large humidity changes, standing water or liquids, and extreme heat. Use pads/coasters and respect weight limits.
Many items are made-to-order or customized (for example: special size, finish, or configuration). Small variations between pieces are expected.
Prices, stock, and features may change at any time. All prices and refunds are shown and processed in USD.
If Whalegifts finds a clear error (for example a serious mistake in price, availability, or description), Whalegifts may correct the error and cancel any affected order. If Whalegifts cancels, you will receive a full refund in USD for that order.
Orders, Payments, Taxes & Cancellations Placing an order is your offer to buy. Whalegifts accepts your order when:
An order confirmation is sent to you, and
Whalegifts starts preparing or shipping your items.
Whalegifts may decline or cancel an order, for example if:
The product is unavailable
There is an obvious error in price or description
Payment cannot be completed
There is a risk of fraud or misuse
Whalegifts may ask for extra checks (for example address verification or bank authorization).
Payment
Pay using the methods shown at checkout (for example PayPal and any other payment methods Whalegifts offers).
Whalegifts does not store full card numbers or CVV codes.
You agree to pay all amounts shown at checkout in USD.
International charges
For international orders, how duties, VAT/GST, and brokerage are handled depends on the Shipping Policy for your country. Any amounts due to you will be shown at checkout in USD where possible.
Currency
All transactions and refunds are processed in USD. Your bank or PayPal controls any currency exchange rate and fees.
Title & risk
Title to the goods passes to you once full payment is received.
Risk of loss passes to you when the carrier delivers the order to your address, or when you (or your agent) collect the order.
Cancellations
Please see the Cancellation Policy for details. In general:
Cancellation may be possible before shipment or before production starts on made-to-order items.
Once an item has shipped, or once production of a made-to-order/custom piece has begun, cancellation may no longer be possible.
For some international shipments, cancellation may not be possible after customs clearance.
Shipping & Delivery (Freight/LTL & Parcel) Please read the Shipping Policy for full details.
Larger furniture (for example beds, large benches, console tables, big bookcases) often ships by Freight/LTL. The carrier may:
Contact you to set a delivery window
Require an adult signature
Standard service and any available upgrades (for example room-of-choice or white-glove service) are defined in the Shipping Policy. Stairs, elevators, missed delivery appointments, remote locations, or address changes may create extra carrier fees as described there.
Smaller items (for example some shelves, coat racks, lights, and small décor pieces) may ship by standard parcel carriers. The Shipping Policy explains methods and estimated delivery times.
When your order arrives:
Inspect the packages before signing or accepting the delivery, if possible.
If you see visible damage, note it on the carrier paperwork, take clear photos of the box and product, and contact Whalegifts as soon as you can.
Keep all packaging until Whalegifts confirms the next steps (repair, replacement, return, etc.).
Returns, Exchanges & Refunds Please see the Return & Refund Policy for full conditions, steps, and timelines.
In general:
Some items, especially made-to-order or custom pieces, may be non-returnable, except for defects or damage during shipping.
To start a return, contact Whalegifts first. Do not send items back without instructions.
Items should be in like-new condition and, when possible, in the original packaging.
Whalegifts may ask for photos or videos to speed up the solution (repair, replacement parts, exchange, or refund).
Refunds are sent to the original payment method in USD. The time it takes to see the refund depends on your bank or PayPal. Where mandatory local consumer rights apply (for example, EU/UK withdrawal rights for eligible non-custom goods), Whalegifts will follow those rules.
Your Content & Intellectual Property All content on the Website (text, images, graphics, logos, videos, layouts, code, designs) belongs to Whalegifts or its partners and is protected by copyright and other laws. You may not copy, reuse, or resell this content without written permission from Whalegifts.
If you submit reviews, photos, or other content (for example, pictures of our furniture in your home):
You confirm that you own the content or have permission to share it.
You give Whalegifts a worldwide, royalty-free, non-exclusive license to use, reproduce, display, and adapt that content for clarity and to share it on the Website, in emails, and in marketing (including social media). Whalegifts may credit you where practical.
You agree not to post anything illegal, abusive, hateful, or that invades someone’s privacy.
Whalegifts may remove content that breaks these rules. For copyright concerns (for example, a DMCA notice), please contact support@whalegifts.co.
Warranties, Safety & Care Many items include a limited residential warranty against defects in materials and workmanship for a set period of time (see the product page or included documents for details).
The warranty does not cover:
Normal wear and tear
Expected wood movement (small checks, hairline cracks, seasonal expansion/contraction)
Color changes from light/age (for example, wood darkening or yellowing)
Damage from incorrect assembly or installation
Misuse, abuse, or use in a commercial setting (unless clearly stated otherwise)
Damage from moisture, standing water, extreme heat, direct sunlight, pets, or harsh cleaners
Safety first:
Use any anti-tip kits or wall anchors provided, especially on tall or narrow pieces.
Do not let children climb on furniture or shelves.
Follow all assembly instructions carefully.
If unsure, ask a qualified professional to install wall-mounted pieces (tree shelves, coat racks, heavy wall cabinets, etc.).
Except for any express warranties provided in writing and as far as the law allows, Whalegifts disclaims all implied warranties (including merchantability and fitness for a particular purpose). Any non-excludable consumer rights you have under local law will still apply.
Limitation of Liability To the fullest extent the law allows:
Whalegifts is not responsible for indirect, incidental, special, or consequential damages (including loss of use, loss of data, or loss of profits) that are not directly caused by Whalegifts.
For any claim related to a product or the Website, Whalegifts’s total liability will not be more than the USD amount you paid for the product involved.
Force majeure: Whalegifts is not responsible for delays or failures caused by events outside its reasonable control. This includes, for example, extreme weather, natural disasters, carrier delays, strikes, shortages, pandemics, or government actions.
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.
Governing Law & Disputes These Terms are governed as follows, always subject to any mandatory consumer protection laws in your country that provide greater protection:
United States: The laws of the Commonwealth of Virginia, without regard to conflict-of-law rules.
United Kingdom & European Union (France, Germany, Spain, Italy, Belgium, Portugal): Your national laws and any applicable EU/UK consumer protection rules.
Canada: Canadian federal law and the law of your province or territory.
Australia: The laws of the Commonwealth of Australia and applicable state/territory consumer laws.
If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will still apply.
These Terms, together with the Privacy Policy, Shipping Policy, Cancellation Policy, and Return & Refund Policy, form the entire agreement between you and Whalegifts for Website use and purchases made through the Website.
Changes to These Terms Whalegifts may update these Terms from time to time, for example when products, services, or legal requirements change. The updated version will be posted on this page with a new “Last updated” date.
If you continue to use the Website or place orders after changes are posted, you are agreeing to the updated Terms.
Contact Questions about these Terms or need help with an order? Please contact:
Address: 4318 Mountain Terrace St, Memphis, TN 38127
Phone: +1 (602) 382-5257
Email: support@whalegifts.co
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST