Shipping policy

Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

About this page Whalegifts designs and builds solid-wood furniture and large wood décor, and ships to the regions listed above. This policy explains how Whalegifts ships, what happens at delivery, and how Whalegifts handles any issues with your order.

Prices and fees are shown in USD. Where eligible, import taxes, duties, brokerage, and customs processing are collected at checkout, so there is nothing to pay on arrival (DDP where available).

Note: This policy is written mainly for solid-wood furniture and larger wood pieces (for example: beds, benches, console tables, large shelves). Smaller décor items may use simpler parcel shipping; details will be shown at checkout and in your order confirmation.

How Whalegifts prepares and sends products Whalegifts prepares each solid-wood piece for transport using strong cartons or crates, rigid panels, high‑density foam, and reinforced corners. Orientation marks on large panels help keep boxes upright through carrier hubs.

Smaller items (for example some shelves or décor pieces) travel by parcel carriers. Bulky or heavy pieces (such as beds, benches, console tables, large bookcases) move on furniture freight.

At checkout you will see the total amount due in USD—including freight, handling, fuel, taxes, duties, and brokerage where applicable—so no payment is collected at the door when these costs are prepaid.

Helpful clarifications The estimated delivery window shown at checkout includes both build/packing time (lead time) and carrier transit time.

U.S. sales tax is added at checkout where required and is included in the total amount in USD.

For international orders, the incoterm is DDP where available—meaning no customs charges are due at delivery.

Payment methods are cards and supported wallets (no Cash on Delivery), and are charged in USD.

Carriers perform address checks; if details are incomplete or restricted, Whalegifts will ask for a correction before dispatch to avoid delays.

Where Whalegifts delivers Whalegifts ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Whalegifts does not deliver to PO Boxes, APO/FPO/DPO addresses, or certain remote territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands, or some outlying islands in Europe or Australia). A standard street address with safe truck access is required.

If your building has vehicle limits, tight stairwells or elevators, gated entry, or strict access rules, please contact Whalegifts in advance to review options and any third‑party add‑on services (such as room‑of‑choice delivery).

Carriers and service levels Parcel networks: UPS, FedEx, USPS (for selected small U.S. parcels), and DHL Express on international routes are commonly used for smaller or lighter items.

Furniture freight (LTL): Oversized or heavy items ship on liftgate trucks with curbside delivery (ground level at curb or driveway). Curbside service does not include in‑home placement, stairs, assembly, or packaging removal. Freight partners typically call or text to schedule a delivery window. Palletizing and stretch‑wrap may be added for extra protection.

Signature control: For certain high‑value shipments, an adult signature may be required; the tracking email will state when this applies.

Additional notes: Parcel carriers generally attempt delivery several times before holding a parcel at a local facility or access point; ID may be required to collect. Where “Authority to Leave” is used, risk transfers once the carrier records a successful delivery scan (Authority to Leave is not available where an adult signature is required).

Lead time and transit time Lead time is the period before pickup used for inspection, packing, and labeling.

Transit time begins after the carrier has collected your order.

Business days are Monday–Friday (local warehouse time); U.S. federal holidays are excluded. International routes may need extra time for security checks and customs.

Severe weather, local holidays, labor actions, or carrier network congestion can extend timelines. Address changes after dispatch may require a reroute and can delay delivery.

Cut‑off: Orders confirmed before the daily cut‑off typically enter processing the same working day; later confirmations start the next working day.

Rates and Timeframes

All shipping charges and free-shipping eligibility are displayed in USD at checkout. Where applicable, the listed amounts include freight-related charges, duties, taxes, brokerage, and customs processing, so customers will not be required to pay the same included charges again upon delivery.

United States and Canada

Orders shipping to the United States or Canada are normally prepared within 1–2 business days.

Estimated carrier transit time is 6–8 business days after the shipment has been collected by the carrier.

The standard shipping fee is USD 14.99 for orders below USD 299.

Free standard shipping is available on orders with an eligible product subtotal of USD 299 or more.

The estimated total delivery period, including preparation and transit, is approximately 7–10 business days.

United Kingdom and Europe

This shipping region includes the United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.

Orders are normally prepared within 1–2 business days.

Estimated carrier transit time is 7–9 business days after carrier collection.

The standard shipping fee is USD 16.99 for orders below USD 399.

Free standard shipping is available on orders with an eligible product subtotal of USD 399 or more.

The estimated total delivery period, including preparation and transit, is approximately 8–11 business days.

Australia

Orders shipping to Australia are normally prepared within 1–2 business days.

Estimated carrier transit time is 9–10 business days after the shipment has been collected by the carrier.

The standard shipping fee is USD 18.99 for orders below USD 499.

Free standard shipping is available on orders with an eligible product subtotal of USD 499 or more.

The estimated total delivery period, including preparation and transit, is approximately 10–12 business days.

Important Information

Free-shipping eligibility is calculated using the eligible product subtotal shown at checkout.

Lead time and carrier transit time are separate. Delivery estimates may be extended by customs review, severe weather, public holidays, carrier congestion, security checks, address corrections, or other circumstances outside Whalegifts’ reasonable control.

Order flow and dispatch Most orders move into final checks and packing within one to two business days.

Orders confirmed before the daily cut‑off usually begin processing the same working day; later confirmations start the next working day.

Pre‑order or made‑to‑order items ship after completion; confirmations include an estimated ship‑by date.

With mixed lead times in one cart, Whalegifts may:

Ship ready items first and send remaining items later, or

Hold items to consolidate into a single shipment.

The order confirmation will specify which method applies.

Support hours: Messages typically receive a reply within one business day (Mon–Fri, local warehouse time).

Fraud and verification: For account security and to protect shipments, Whalegifts may request address or payment verification. If there is no response, dispatch may be delayed until verification is completed.

Origin and staging facility Primary dispatch point for shipments to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT: 4318 Mountain Terrace St, Memphis, TN 38127

Terminal holds: Freight terminals can usually hold shipments for several business days; storage beyond that window is billed at carrier rates.

Access, placement, and assembly Many items ship partially disassembled to protect load‑bearing components and make setup easier. Cartons include an illustrated guide and a basic tool where relevant. In most homes, typical setup is straightforward for two adults on a clean, soft surface.

If your building has tight turns, limited elevators, gated entries, stair carries, or truck restrictions, tell Whalegifts before shipment so options can be arranged. Room‑of‑choice placement, stair carries, packaging haul‑away, and exact‑time appointments may be available as third‑party upgrades quoted at cost.

Possible carrier‑cost fees include:

Missed freight appointments

Liftgate refusals without cause

Address corrections after dispatch

Extra re‑delivery attempts

If refusal is due to visible carrier‑caused damage noted with the driver, Whalegifts handles the claim and no re‑delivery fees apply to you.

Tracking and live updates When a shipment leaves 4318 Mountain Terrace St, Memphis, TN 38127, Whalegifts emails a confirmation with a tracking link. Please allow some time for scans to appear. International pallets may show “label created” until a terminal fully processes and assigns the freight.

If no movement appears after a reasonable period, contact Whalegifts so the carrier can be checked.

Status visibility: The Estimated Delivery range on the carrier’s tracking page updates as the shipment scans through hubs and terminals.

Damage, loss, or other issues Inspect packages at delivery whenever possible. If anything arrives damaged, notify Whalegifts promptly with your order number and clear photos or a short video of:

The outer carton

The inner packing

The affected areas

Note visible damage with the driver when possible and keep all packing until next steps are confirmed.

For minor cosmetic issues, Whalegifts can often send replacement parts or a touch‑up kit quickly.

If tracking shows no progress for an extended period, or delivery has not occurred within the stated timeframe from the ship date, contact Whalegifts. Once the carrier confirms loss, Whalegifts will send a replacement at no charge or issue a full refund in USD.

Shipments that are refused or undeliverable due to repeated missed appointments or incorrect addresses may be returned to sender. Whalegifts can re‑ship after address verification and payment of any carrier return, storage, or re‑delivery fees at cost.

Changes and cancellations Orders that have not entered packing or shipped can usually be canceled—please reach out as soon as possible. After handoff to the carrier, cancellation is no longer available. After delivery, see Whalegifts’s Return & Refund Policy.

For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation is not available once customs clearance is complete. Address changes after dispatch may incur carrier reroute fees and delays.

Need help? Whalegifts support replies as quickly as possible, typically within one business day (Mon–Fri, local warehouse time), via the site contact form or by email at support@whalegifts.co.

Address: 4318 Mountain Terrace St, Memphis, TN 38127

Phone: +1 (602) 382-5257

Email: support@whalegifts.co

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST